No Per-Agent Pricing

One Inbox.Every Channel.

Email, SMS, WhatsApp, and Voice conversations in a single unified inbox. Assign, collaborate, and resolve — with real-time updates and no per-agent fees.

$0/AgentNo Per-Agent Fees

4Channels

Real-TimeSignalR Updates

EmbeddableWidget Included

Conversation Management Done Right

Everything your team needs to handle customer conversations at scale.

Unified Thread View

All channels in one conversation. Inbound left, outbound right, internal notes highlighted.

Smart Assignment

Manual assignment or round-robin. Bulk assign. Workload balancing.

Canned Responses

Pre-built replies with shortcuts. Filter by channel and category.

Internal Notes

Collaborate with your team without the customer seeing. Yellow-highlighted in thread.

Real-Time Updates

SignalR-powered live updates. New messages, typing indicators, status changes — no page refresh.

Embeddable Widget

Drop-in chat widget for your website. Customizable colors, pre-chat form, business hours.

Designed for Speed

A familiar layout your team already knows how to use.

BitsPath Inbox

Conversations

Sarah Chen2m

Thanks, I'll check the tracking...

Marcus Johnson8m

Can I upgrade my plan?

Priya Sharma23m

The delivery was perfect!

Alex Rivera1h

I need to speak with support

Emma Wilson2h

When does the sale end?

Sarah Chen Email

Open

Hi, I placed an order yesterday but haven't received a confirmation email. Order #4829.

10:32 AM

Hi Sarah! Let me look that up for you right away. I can see order #4829 in our system.

10:33 AM

Internal Note

Checked — email bounced due to typo in address. Corrected it.

I found the issue — there was a small typo in your email address. I've corrected it and resent the confirmation. You should receive it within a few minutes.

10:35 AM

Type a reply...

Send

BitsPath Inbox vs Zendesk

Stop paying per agent. Get more for less.

	BitsPath	Zendesk	Intercom
Pricing	Included in $500/mo	$55-115/agent/month	$39-139/seat/month
Channels	Email + SMS + WhatsApp + Voice	Per-channel add-ons	Chat + Email (others extra)
CRM Integration	Built-in — same database	Requires integration	Separate CRM
Real-Time	SignalR (sub-second)	Polling-based	Real-time
Widget	Included, customizable	Separate product	Included
Campaign Integration	Send campaigns from same platform	Not available	Limited
10-agent team cost	$500/mo (total)	$550-1,150/mo (agents only)	$390-1,390/mo

Pricing

BitsPathIncluded in $500/mo

Zendesk$55-115/agent/month

Intercom$39-139/seat/month

Channels

BitsPathEmail + SMS + WhatsApp + Voice

ZendeskPer-channel add-ons

IntercomChat + Email (others extra)

CRM Integration

BitsPathBuilt-in — same database

ZendeskRequires integration

IntercomSeparate CRM

Real-Time

BitsPathSignalR (sub-second)

ZendeskPolling-based

IntercomReal-time

Widget

BitsPathIncluded, customizable

ZendeskSeparate product

IntercomIncluded

Campaign Integration

BitsPathSend campaigns from same platform

ZendeskNot available

IntercomLimited

10-agent team cost

BitsPath$500/mo (total)

Zendesk$550-1,150/mo (agents only)

Intercom$390-1,390/mo

Ready to unify your communications?

Start free with the Starter plan. No credit card required. Send your first message in under 15 minutes.