One thread
Unified Thread View
All channels in one conversation. Inbound left, outbound right, internal notes clearly set apart from the customer-visible thread.
Inbox: no per-agent pricing
One inbox for every channel your customers use.
Email, SMS, WhatsApp, and Voice conversations in a single unified inbox. Assign, collaborate, and resolve, with real-time updates and no per-agent fees.
- Whole team included
- Same CRM, same database
- Widget for your site
console.bitspath.com/inbox
NJ2m
Nusrat Jahan
Email, assigned auto: Rina
TH8m
Tanvir Hossain
SMS, assigned auto: Imran
AC1h
Arif Chowdhury
Voice, assigned queued
Live via SignalR
Tanvir is typing. Two agents viewing this queue right now.
14
Open
3m 40s
First reply
Unlimited
Agents
No per-agent fee
Whole team included
4 channels
Email, SMS, WhatsApp, Voice
Sub-second
SignalR live updates
Embeddable
Site widget included
Conversation management
Conversation management done right
Threads, assignment, notes, and the site widget run on the same contact records your campaigns use, so context never has to be imported.
Round-robin
Smart Assignment
Manual assignment or round-robin. Bulk assign. Workload balancing.
Shortcuts
Canned Responses
Pre-built replies with shortcuts. Filter by channel and category.
Team only
Internal Notes
Collaborate with your team without the customer seeing a word of it.
SignalR
Real-Time Updates
SignalR-powered live updates. New messages, typing indicators, and status changes, with no page refresh.
Drop-in
Embeddable Widget
Drop-in chat widget for your website. Customizable colors, pre-chat form, business hours, all feeding the same inbox as every other channel.
Designed for speed
A layout your team already knows
Conversation list on the left, thread on the right, internal notes inline. No retraining, no certification course.
BitsPath Inbox
Conversations
NJ
Nusrat Jahan2m
Thanks, I'll check the tracking...
TH
Tanvir Hossain8m
Can I upgrade my plan?
PS
Priya Sharma23m
The delivery was perfect!
AC
Arif Chowdhury1h
I need to speak with support
SR
Sadia Rahman2h
When does the offer end?
NJ
Nusrat Jahan Email
Hi, I placed an order yesterday but haven't received a confirmation email. Order #4829.
10:32 AMHi Nusrat! Let me look that up for you right away. I can see order #4829 in our system.
10:33 AMInternal note
Checked: email bounced due to typo in address. Corrected it.
I found the issue: there was a small typo in your email address. I've corrected it and resent the confirmation. You should receive it within a few minutes.
10:35 AMType a reply...Send
Compare
BitsPath Inbox vs Zendesk and Intercom
Stop paying per agent. The inbox is part of the platform, not a seat-metered product on top of it.
| Capability | BitsPath | Zendesk | Intercom |
|---|---|---|---|
| Pricing | No per-agent fee | Per-agent, per-month | Per-seat, per-month |
| Channels | Email + SMS + WhatsApp + Voice | Per-channel add-ons | Chat + Email (others extra) |
| CRM Integration | Built-in, same database | Requires integration | Separate CRM |
| Real-Time | SignalR (sub-second) | Polling-based | Real-time |
| Widget | Included, customizable | Separate product | Included |
| Campaign Integration | Send campaigns from same platform | Not available | Limited |
| Team of 10 agents | No per-agent fee | Priced per agent | Priced per seat |
Pricing
BitsPathNo per-agent fee
ZendeskPer-agent, per-month
IntercomPer-seat, per-month
Channels
BitsPathEmail + SMS + WhatsApp + Voice
ZendeskPer-channel add-ons
IntercomChat + Email (others extra)
CRM Integration
BitsPathBuilt-in, same database
ZendeskRequires integration
IntercomSeparate CRM
Real-Time
BitsPathSignalR (sub-second)
ZendeskPolling-based
IntercomReal-time
Widget
BitsPathIncluded, customizable
ZendeskSeparate product
IntercomIncluded
Campaign Integration
BitsPathSend campaigns from same platform
ZendeskNot available
IntercomLimited
Team of 10 agents
BitsPathNo per-agent fee
ZendeskPriced per agent
IntercomPriced per seat
Mailboxes from ৳380/mo
Put your business on its own domain today
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